Terms & Conditions
TERMS & CONDITIONS
All our pricing and freight charges are quoted in $ AUD.
We use Paypal which is a safe and secure way to pay for your order.
All currency exchange rates are processed through Paypal.
If you would like to exchange your purchase for another product, please contact us at firstname.lastname@example.org within 14 days from the date of purchase
If we authorise a return or exchange, the item must be returned securely packaged via Express Post.
You are liable for the product until it arrives at our office.
Once the product is received and has undergone a quality control check to ensure the product has not been worn and the tags are still in place, the new product will be dispatched.
Please note that customers will be charged a delivery fee for the exchange.
International returns must be marked accordingly on the courier company consignment so that the products do not attract possible customs duties and taxes again.
Unfortunately we cannot offer exchanges on sale items
If you receive a faulty product, please notify email@example.com immediately.
We will either assess the fault from your email or may request the item to be returned to us for assessment.
Should the fault be found to be with Kathryn Baulch, we will either repair replace or refund you for the item as well as the return postage incurred.
Product Information and Care
Our pieces are all hand made and our materials are sourced globally from a wide variety of sources to achieve the distinctive look and appeal of our collections.
Whilst our products are manufactured to the highest standard of quality, the hand made nature of the manufacturing process means that there will be slight variations in shape, finish and colour, which in turn enhances the uniqueness of every piece.
We suggest you take the following steps to best care for your Kathryn Baulch product.
Our platings are all quality metal finishes that are produced using environmentally friendly processes.
The metal components we use are either brass or zinc alloy ( for components that are cast ) and are electroplated in a variety of nickel free finishes. All earring hooks and posts are nickel free.
Always keep your Kathryn Baulch jewellery stored in a safe place, either on a jewellery stand or in your Kathryn Baulch jewellery pouch
Please keep all jewellery products away from perfume, moisturiser or hairspray as some metal finishes can react to these compounds and may result in the metals tarnishing. Some people have a chemical make up which causes their skin to react with certain base metals and this may also effect the metal plating on the jewellery.
Pieces may be delicate so care should be taken when wearing and storing. Damage from careless wear/storage (including water damage) is not the responsibility of Kathryn Baulch.
If something unforeseen happens to your jewellery and it gets damaged, we’ll help you put it right while keeping your costs to a minimum.